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Last Updated: September 6, 2026
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Transform customer service through automation. Discover how the In this 4 minute video, I'll show how the Back in February, I published a video covering the new features that were expected to roll out as part of the 2025 Release Wave 1 ... Microsoft has introduced three new Autonomous Struggling with slow, manual case handling in Salesforce? Meet our AI-powered Concerned about whether AI is making the right decisions in your customer service? Introducing Shadow Mode for the Closing cases shouldn't be a waiting game. With the latest Dynamics 365 Contact Center update, Want to discover “What's New With” Then you're in for a treat with today's episode in our ongoing shorts series, ... In this video, Sweta, widely known as the Microsoft Customer Service Queen, delivered a highly valuable session on Shadow ... Learn how to use the new Copilot Workflows
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